Terms and conditions

GENERAL CONDITIONS OF SERVICE These General Conditions of Service apply to the purchase of the products / services that TAAP ME SL sells through the website hosted at the URL WWW.TAAP.CO to any user. The identification and contact details of TAAP ME SL (hereinafter) TAAP CO are the following:

  • Registered office: CARRER ATENES Nº 3 ESC A, 2º 2, 08006, BARCELONA, SPAIN
  • C.I.F no .: B42738047
  • E-mail: hello@taap.co

In commercial operations of entities established outside the European Union, TAAP CO, may operate through the following entity:

  • Name: TAAP EXPERIENCE, LLC
  • Registered office: THE GREEN STE B DOVER, DE 19901, USA
  • E-mail: hello@taap.co

Both entities have the security measures indicated in EU Regulation 2016/679; as well as accommodation of information systems in the European territory. The purchase of the products and / or services offered through the Website implies the acceptance of the terms and conditions provided in these General Conditions of Service, therefore, before proceeding with their acceptance, read their content carefully. If you do not accept these General Conditions, the purchase of the products / services will not take place and, consequently, it will not entail the assumption of any type of obligation or responsibility on the part of TAAP CO. By placing a purchase order through the Website, the Client declares to be over 18 years of age and have the legal capacity to contract the products of the Website. To place a purchase order, the Customer must follow each of the steps of the purchase procedure provided on the Website. TAAP CO reserves the right to modify the content and / or scope of the General Conditions of Service at any time, without the need to communicate it or notify it in advance, so read its content carefully since it is the Client’s responsibility to review the General Conditions of Service before purchasing any product from the Website.

 

CUSTOMER REGISTRATION

To start the procedure of purchasing the products of the Website, the Client must register in the “Register” section of the Website. In subsequent purchase processes, in the event that the Customer has registered, it will only be necessary to provide their email address and password in the “Login” section. You can review our privacy policy in the treatment of your data in the following link  

PRICE AND METHOD OF PAYMENT

The price of the products will be the one that appears in the currency indicated next to each product on the Website. The sale prices indicated on our website are shown as follows:

– If the Client resides in the European Union, the prices include the applicable taxes at all times (VAT) and product / service.

– If the Client resides outside the European Union, the prices do not include VAT. However, any local tax and / or any local import and / or customs fees will be charged to the Customer when the shipment reaches its destination, if applicable.  

TAAP CO reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to frequently update products or prices. The price applicable to the purchase request made by the Client will be the one that appears at the time of accepting the General Conditions of Service.   The Client may pay for the products by any of the payment methods indicated below:  

  • Card payment The Customer must include the number of his debit / credit card (Visa, Visa Electron, Américan Expres and Mastercard), as well as the rest of the additional information that is required in the purchase procedure. The charge will be made once it is accepted by the Client’s financial institution since, otherwise, the purchase cannot be carried out.  

Once the purchase process is completed, an electronic confirmation will be generated, attaching a copy of the General Conditions of Service, which the Customer can print, and will be filed in the “My Account” section.  

TAAP CO does not have access to or store sensitive data related to the payment method used by the Client. Only the corresponding payment processing entity has access to this data for the management of payments and collections.  

TAAP CO has implemented a program to detect possible fraudulent operations and reserves the right to request additional information, confirmations and / or documents from the Client, even after having made one or more purchases through the Website, by phone call or mail. electronic, in order to confirm that the Client has actually made and authorized said purchase and / or that the delivery or return of the same has been made correctly and in this way definitively authorizes the respective transaction.  

TAAP CO may make various verifications by telephone on the identity of the Customer, or request: (a) a written confirmation and authorization signed by the Customer responsible for the respective purchase; and (b) a copy of the valid official identification and photograph of the Client to confirm their identity. TAAP CO undertakes to keep said information and documents with high security measures, in accordance with current regulations.

In the event that the Client does not respond favorably or does not deliver the requested documentation and information to TAAP CO within 48 hours of the call or email from TAAP CO, the transaction detailed in said communication and the respective order may be canceled, without the need for further notice or responsibility of TAAP CO, proceeding to reimburse the Customer for the amount paid for said purchase.

Said verification procedure is carried out for the safety of the Client and, therefore, by accepting these General Conditions of Service, the Client agrees to submit to the procedure for detecting possible fraudulent operations referred to and authorizes TAAP CO. so that, once the Client provides the information and additional documents referred to, these can be used for future purchases of the same Client.

PRODUCT DELIVERY

Once TAAP CO has verified that the purchase process has been carried out correctly, it will proceed to deliver the products to the address indicated by the Customer in the purchase procedure, during normal business hours and within the terms provided in this Website.

In the event that, when opening the packages with the products, the Client sees that the services do not conform to the purchase, they must notify TAAP CO in writing within five (5) calendar days from the purchase, so that TAAP CO. proceed in a timely manner.

All product purchase orders are subject to their availability. In case of unavailability of the contracted product, TAAP CO. It will inform the Client of this and may offer him a service of similar characteristics of equal or higher quality, although the Client, alternatively, may cancel his purchase request and recover the amount paid within a maximum period of thirty (30) days.

 

DELIVERY TIME

TAAP CO does not provide the shipping service, but contracts with third parties to do so. The delivery time may vary for reasons beyond the control of TAAP CO, for example, delivery times may vary due to customs clearance delays, force majeure, causes of the shipping company, among other reasons.

As a general rule, if the order is by courier or express service, it takes an estimated 1 week after delivery. If the order goes through the standard channel of registered letter, it takes an estimated 3 weeks after delivery.

Failure to comply with the shipping deadlines will be the responsibility of the company that provides the shipping service and not TAAP CO.

 

RIGHT OF WITHDRAWAL

You can withdraw from this contract within a period of 14 calendar days without the need for justification, with the only exception that the product has not been used.

To exercise the right of withdrawal, you must notify us of your name, your full address and, if you have them, your telephone number and your email address, your decision to withdraw from the contract through an unequivocal statement by email. You can use the model withdrawal form.

 

In the event of withdrawal on your part, we will refund all payments received from you, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the present contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expense as a result of the reimbursement. We may retain the reimbursement until we have received the goods, and the effective return of the product and its status is verified.

Without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract, you must deliver or send the merchandise to the address indicated below. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of shipping the goods and you will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the characteristics of the goods.

Inform that, if the Customer has expressly selected a delivery method other than the less expensive mode of ordinary delivery, TAAP CO will not reimburse the additional costs derived from it.

COMPLAINTS AND CLAIMS

The Client must contact TAAP CO., Through the means indicated at the beginning of the General Conditions of Service, to express their complaints and claims, and TAAP CO. Undertake to attend to them as soon as possible and, in any case, within the term of a month since they are presented.

If the Customer has had a problem with the order, TAAP CO wants to be the first to know. It happens very rarely, but if it does, contact TAAP CO at hello@taap.co for help. On the other hand, if a Taap is factory defective and the Customer notifies TAAP CO with a photographic proof within the first 14 days of receiving it, a 100% discount code will be given to purchase another Taap.

LANGUAGE

The General Conditions of Service are written in Spanish, however they are translated to English through the current link.

PRIVACY POLICY

You can review our privacy policy at the following link.

COOKIES POLICY

You can review our cookie policy at the following link.

 

INFORMATION ON ONLINE CONFLICT RESOLUTION

Notwithstanding the foregoing, in accordance with article 14.1 of Regulation 524/2013 on online dispute resolution in consumer matters, we inform you of the existence of an online dispute resolution platform provided by the European Commission, as well as the possibility to submit your claim through it by accessing this link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

 

THE USER

The access, navigation and use of the Website, as well as the spaces enabled to interact between the Users, and the User and Taap, such as comments and / or information exchange spaces, confers the condition of user, therefore All the Conditions established herein, as well as their subsequent modifications, are accepted from the beginning of the web browsing, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. Given the relevance of the foregoing, the User is recommended to read them each time they visit the Website. The Taap Website provides a wide variety of information, services and data. The User assumes his responsibility to make a correct use of the Website. This responsibility will extend to: A use of the information, content and / or services and data offered by Taap without being contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way They may involve injury to the rights of third parties or the very operation of the Website. The veracity and legality of the information provided by the User in the forms issued by Taap for access to certain content or services offered by the Website. In any case, the User will immediately notify Taap of any fact that allows the improper use of the information registered in these forms, such as, but not only, theft, loss, or unauthorized access to identifiers and / or passwords, in order to proceed with their immediate cancellation. Taap reserves the right to withdraw all those comments and contributions that violate the law, respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, spamming, that threaten youth or childhood, order or public safety or that, in his opinion, are not suitable for publication. In any case, Taap will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may be made available to the User. The mere access to this Site does not imply any type of commercial relationship between Taap and the User. The User declares to be of legal age and have sufficient legal capacity to be bound by these Conditions. Therefore, this Website is not directed to minors. Taap declines any responsibility for the breach of this requirement. Taap does not ensure that the Website complies with the laws of other countries, either totally or partially, but it does guarantee compliance, at the level of privacy, with the provisions of the European Data Protection Regulation. If the User resides or has his address in another place and decides to access and / or navigate the Website, he will do so under his own responsibility, he must ensure that such access and navigation complies with the local legislation that is applicable to him, not assuming Taap no liability that may arise from this access. These legal conditions, regarding everything related to the information on the website and the treatment of the website information, either with the users or with the users among themselves, are extendable to the use that Taap makes of the social networks

 

EXCLUSION OF GUARANTEES AND RESPONSIBILITY

TAAP CO does not guarantee the continuity, availability and usefulness of the Website, nor of the Contents or Services. TAAP CO will do everything possible for the proper functioning of the Website, however, it is not responsible or guarantees that access to this Website will not be uninterrupted or error-free. Nor is it responsible or guarantees that the content or software that can be accessed through this Site, is free of errors or causes damage to the User’s computer system (software and hardware). In no case will TAAP CO be responsible for losses, damages or damages of any kind arising from access, navigation and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus. TAAP CO is not responsible for any damages that may be caused to users by improper use of this Website. In particular, it is not responsible in any way for falls, interruptions, lack or defect of telecommunications that may occur.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

TAAP CO by itself or as a transferee, is the owner of all the intellectual and industrial property rights of the Website, as well as the elements contained therein (by way of example and not exhaustive, images, sound, audio, video, software or texts, brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They will, therefore, be protected works as intellectual property, being applicable both local and community regulations in this field, as well as international treaties related to the matter. All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, are expressly prohibited. in any support and by any technical means, without the authorization of TAAP CO. In the event that the User or third party considers that any of the Contents of the Site constitutes a violation of the rights of protection of intellectual property, they must immediately notify TAAP CO through the contact details of this Legal Notice.

 

APPLICABLE LEGISLATION AND JURISDICTION

The General Conditions of Service will be governed and interpreted in accordance with Spanish legislation.

TAAP CO reserves the right to file the civil or criminal actions it deems necessary for the improper use of the Website and its contents, or for the breach of these general conditions of use.

In the event that any conflict or discrepancy arises in the interpretation and / or application of the General Conditions, the competent Courts will be those established by the applicable regulations regarding the competent jurisdiction of consumers and users. The parties expressly submit, for any questions or divergences that may arise due to the interpretation, fulfillment and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the buyer’s domicile or those of the place of fulfillment of the contractual obligation.

Last revision in force: May 17, 2021